We understand that life can be busy and will sometimes keep you from coming to class despite your best intentions. It has happened to all of us.
To create an environment of respect and professionalism, and to be fair to our teachers, and to other students we have the following cancellation policies:
Group (Pilates, Yoga & Reformer**) Classes
We require six hours notice for group mat class cancellations and twelve hours notice for reformer class cancelations. Cancellations made within six hours of the start of any mat class or twelve hours of any reformer class will be charged one class session from the package price.
**As there are only 6 reformers you must sign up for these classes in advance. You will require an online account and have purchased a package to do so. You cannot book into a class without paying in advance. Please go to our online store to create an account and to purchase a package.
We require 24hrs notice for all private session cancellations. Full payment will be required if cancellation is made within 24hrs of the booking.
Full payment will be required for any no-show whether it is for a group class or for a private session.
Workshops and Events:
Cancellations made with 48hrs advance notice of the workshop or event are eligible for a full refund less a 20% admin fee OR a full refund to your MMC account.
There are no refunds for cancellations made with less than 48hrs notice of the workshop or event.
Cancellations for group classes can be done online. Cancellation requests for workshops and events must be submitted to the studio manager at firstname.lastname@example.org